Privacy Policy
This Privacy Policy describes how Emergency Location Services 911 (“ELS911,” “we,” “us,” or “our”) collects, uses, and discloses information when you visit els911.com, contact us, or engage our facility mapping and emergency response services.
1. Information We Collect
We collect the following categories of information:
- Information you provide directly: name, email, phone number, school or organization name, and any details you include in messages submitted through our contact form or sent to us by email.
- Engagement information: information generated during the course of our services, including facility-related data, plans, and documentation provided by your institution under our service agreement.
- Automatically collected information: standard server log data such as IP address, browser type, pages visited, and referring URL, used solely for site security and performance.
2. How We Use Information
- To respond to inquiries and provide requested information.
- To deliver, maintain, and improve our services and certifications.
- To meet legal, regulatory, and contractual obligations, including SOC 2 audit requirements.
- To protect the security and integrity of our systems and our clients’ documentation.
3. How We Share Information
We do not sell personal information. We share information only as necessary to:
- Provide our services (e.g., coordinating facility maps with first responder agencies designated by your institution).
- Engage trusted third-party service providers (e.g., website hosting, form processing) who are bound by confidentiality obligations.
- Comply with applicable law, valid legal process, or to protect the rights and safety of our clients, the public, or ELS911.
4. Data Security
ELS911 maintains administrative, physical, and technical safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction. Our security program is independently assessed annually under the SOC 2 Type II framework.
5. Data Retention
We retain client records and facility documentation for the duration of our service engagement and for any period thereafter required by contract, applicable law, or our SOC 2 retention obligations. Inquiry data submitted through our website is retained only as long as needed to respond and conduct legitimate business follow-up.
6. Children’s Privacy
Our website and services are directed to school administrators, institutional clients, and first responders — not to children. We do not knowingly collect personal information directly from children under 13. ELS911 supports its school clients in their compliance with FERPA, COPPA, and state student-privacy laws as applicable to their environments.
7. Your Choices
You may request access to, correction of, or deletion of personal information you have provided to us by contacting info@els911.com. You may also unsubscribe from any direct communications at any time.
8. Third-Party Links
Our website may contain links to third-party websites or services (including our client portal). We are not responsible for the privacy practices of those sites; please review their respective privacy policies.
9. Changes to this Policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision. Material changes will be highlighted on this page.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
ELS911 — Emergency Location Services 911
Innovation Park at Penn State
200 Innovation Blvd.
State College, PA 16801
info@els911.com · 814-404-7538